Booking Bar

Booking Bar

Or

Telephone: +44 14 8172 6221

Book a Table

Meet the Team

Jonathan Raggett

Jonathan Raggett

Jonathan Raggett

  • Managing Director - Red Carnation Hotels
  • jonathan@rchmail.com

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

Norbert Stump

Norbert Stump

  • General Manager
  • nstump@rchmail.com

I am delighted to join The Duke of Richmond as General Manager and be part of a world class hotel collection with a family feel for our guests and staff alike. I have lived in Jersey in the Channel Islands previously and am delighted to return to Guernsey and ensure that each one of our valued guests receives truly memorable experiences. My wish is that the generous, personalised and professional service we offer will keep guests returning time and again to their ‘home away from home’. It will be my pleasure to welcome you to our outstanding hotel soon.

Holly Marquand

Holly Marquand

Holly Marquand

  • PA to the General Manager
  • hmarquand@rchmail.com

Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel (OGH) in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.

Hilario Pinto

Hilario Pinto

Hilario Pinto

  • Conference and Banqueting Manager
  • hpinto@dukeofrichmond.com

During my 12 years at The Duke of Richmond Hotel I have had the opportunity to progress my career and to constantly develop my knowledge and skills. The Duke of Richmond Hotel is a great and friendly place to work which is why I have always been so happy to stay. I have worked in several positions -  Hall Porter, Receptionist, and Reservations Co-ordinator - then I was promoted to Conference and Banqueting Manager 7 years ago. I enjoy working closely with our clients and ensuring that their every need is met when organising a meeting or function with us.

Johal Scott

Johal Scott

Johal Scott

  • Front of House Manager
  • jscott@dukeofrichmond.com

I joined the Red Carnation Hotel Collection back in January 2011 on the Management Training Programme. During this time I had the privilege of working at three different hotels; The Montague on the Gardens, The Chesterfield Mayfair and the Chesterfield Palm Beach. I am delighted to have taken up my latest role at The Duke of Richmond as Front Office Manager. My brilliant team are committed to offering the best possible service, and feel free to contact me directly if there is anything I can personally assist you with.

Rui Da Silva

The OGH

Rui Da Silva

  • Maintenance Manager
  • rsilva@dukeofrichmond.com

Having my electrical apprenticeship at the college in my home town, I now have over 7 years of buildings and hotel experience. My aim is to ensure all maintenance is carried out to the standard that The Duke of Richmond Hotel deserves and I am so proud to be part of a fantastic team and the Red Carnation Group.

Terry Holmes

Terry Holmes

Terry Holmes

  • Executive Director - Red Carnation Hotels
  • tholmes@rchmail.com  

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

Helen Lenkovska

Helen Lenkovska

Helen Lenkovska

  • Head of Operations
  • hlenkovska@dukeofrichmond.com

I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to  Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!

Orlando Abreu

Orlando Abreu

Orlando Abreu

  • Food and Beverage Manager
  • orlandoabreu@dukeofrichmond.com

I was born and raised in Venezuela and moved to Madeira at the age of 7. From there I moved to the beautiful island of Guernsey and I have been working at the Duke of Richmond for almost 19 years. Since joining the Red Carnation Hotel Collection in late 2011, the transformation of our Leopard Bar and Restaurant is one that I am very proud of. I love to share my knowledge of food and beverage with my team and learn from them too, so we can pass on our experiences to our guests. We thrive to deliver the best customer service to our guests and look forward to welcoming you to the Leopard Bar and Restaurant so you can try our amazing cocktails and fresh local seafood in a lively and friendly atmosphere .

Inguna Stibele

Inguna

Inguna Stibele

  • Head Housekeeper
  • istibele@dukeofrichmond.com 

I joined the Duke of Richmond as a chambermaid in 2005 and in 2006 I was promoted to the position of Assistant Housekeeper, overseeing the chambermaids and laundry staff. In 2009 I was offered my current position of Head Housekeeper. My role is to ensure that all of our guests receive the highest standard of comfort during their stay at the Duke of Richmond and making sure that this beautiful hotel is well cared for. I enjoy working as part of an amazing team, and I look forward to welcoming you to the Duke of Richmond soon.

Michaela Gerlich

Michaela Gerlich

Michaela Gerlich

  • Human Resources and Training Manager
  • hr@theoghhotel.com

On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The Duke of Richmond and The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The Duke of Richmond and OGH joined Red Carnation Hotels, it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.

Tracey O'Neill

Tracey Ellis

Tracey O'Neill

  • Director of Sales
  • toneill@rchmail.com

With a background in marketing and public relations in Guernsey’s finance industry, I joined The Duke of Richmond Hotel in May 2014 as Director of Sales. With additional overall responsibility for the sales team at our sister hotel, The Old Government House Hotel & Spa, my role is to manage and develop our partnerships with our corporate clients. Having experienced the exceptional service many times over the years in my previous role, I am able to tell my clients about the many benefits their guests will discover when holding their events here and staying with us.