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Meet the Team

Jonathan Raggett

JR

Jonathan Raggett

  • Managing Director - Red Carnation Hotels
  • jonathan@rchmail.com

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

Norbert Stump

Norbert Stump

Norbert Stump

  • General Manager
  • nstump@rchmail.com

I am delighted to join The Duke of Richmond as General Manager and be part of a world class hotel collection with a family feel for our guests and staff alike. I have lived in Jersey in the Channel Islands previously and am delighted to return to Guernsey and ensure that each one of our valued guests receives truly memorable experiences. My wish is that the generous, personalised and professional service we offer will keep guests returning time and again to their ‘home away from home’. It will be my pleasure to welcome you to our outstanding hotel soon.

Holly Marquand

Holly Marquand

Holly Marquand

  • PA to the General Manager
  • hmarquand@rchmail.com

Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel (OGH) in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.

Elysia Shettler

Elysia Shettler

Elysia Shettler

  • Front of House Manager
  • eshettler@dukeofrichmond.com

Originally from Queenstown New Zealand, I have moved to Guernsey in 2017 simultaneously joining the prestigious Red Carnation collection here at the Duke of Richmond. Having grown up with hospitality surrounding me, I love the opportunity to meet people from all over the world which my job enables me to do. My fantastic team and I are most excited to have you with us here at The Duke of Richmond. If there is anything our committed and welcoming team can assist with please feel free to contact myself or my colleagues directly to ensure you can feel ‘home away from home’.

Hilario Pinto

Hilario Pinto

Hilario Pinto

  • Conference and Banqueting Manager
  • hpinto@dukeofrichmond.com

During my 12 years at The Duke of Richmond Hotel I have had the opportunity to progress my career and to constantly develop my knowledge and skills. The Duke of Richmond Hotel is a great and friendly place to work which is why I have always been so happy to stay. I have worked in several positions -  Hall Porter, Receptionist, and Reservations Co-ordinator - then I was promoted to Conference and Banqueting Manager 7 years ago. I enjoy working closely with our clients and ensuring that their every need is met when organising a meeting or function with us.

Carl Thomson

Carl Thomson

Carl Thomson

  • Maintenance Manager
  • cthomson@dukeofrichmond.com

I have worked in the building industry for over 30 years and have a great range of experience within all trades and I pride myself on my professional workmanship. I was born in Guernsey and have lived here all my life, Guernsey is a beautiful Island and I couldn’t imagine myself living anywhere else.

My aim is to support The Duke of Richmond Hotel and use my experience to keep up the high standards of work that the hotel deserves. I am so proud to be part of the fantastic team at the Red Carnation Group.

Terry Holmes

Terry Holmes

Terry Holmes

  • Executive Director - Red Carnation Hotels
  • tholmes@rchmail.com  

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

Helen Lenkovska

Helen Lenkovska

Helen Lenkovska

  • Head of Operations
  • hlenkovska@dukeofrichmond.com

I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to  Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!

Orlando Abreu

Orlando Abreu

Orlando Abreu

  • Food and Beverage Manager
  • orlandoabreu@dukeofrichmond.com

I was born and raised in Venezuela and moved to Madeira at the age of 7. From there I moved to the beautiful island of Guernsey and I have been working at the Duke of Richmond for almost 19 years. Since joining the Red Carnation Hotel Collection in late 2011, the transformation of our Leopard Bar and Restaurant is one that I am very proud of. I love to share my knowledge of food and beverage with my team and learn from them too, so we can pass on our experiences to our guests. We thrive to deliver the best customer service to our guests and look forward to welcoming you to the Leopard Bar and Restaurant so you can try our amazing cocktails and fresh local seafood in a lively and friendly atmosphere .

David W Jones

David Jones

David W Jones

  • Reservations Manager
  • djones@dukeofrichmond.com

I recently joined The Duke of Richmond here is Guernsey and I am delighted to be part of this fantastic team here - as well as the Red Carnation Hotel Group.

Originally from a coastal town in North Yorkshire, Guernsey is the Ideal place for me to live and work. For me it’s a true home from home and I very much hope to replicate this wonderful feeling for my guests when they come to stay with us. If someone asked me what the best part of my job is, it would have to be speaking to our amazing guests and helping them make the most out of their stay with us here on Guernsey and of cause, welcoming back our loyal regular guests.

The Red Carnation Hotel Collection is such a fantastic company to work for with amazing opportunities for progression available to all staff members.

Inguna Stibele

Inguna

Inguna Stibele

  • Head Housekeeper
  • istibele@dukeofrichmond.com 

I joined the Duke of Richmond as a chambermaid in 2005 and in 2006 I was promoted to the position of Assistant Housekeeper, overseeing the chambermaids and laundry staff. In 2009 I was offered my current position of Head Housekeeper. My role is to ensure that all of our guests receive the highest standard of comfort during their stay at the Duke of Richmond and making sure that this beautiful hotel is well cared for. I enjoy working as part of an amazing team, and I look forward to welcoming you to the Duke of Richmond soon.

Michaela Gerlich

Michaela Gerlich

Michaela Gerlich

  • Human Resources and Training Manager
  • hr@theoghhotel.com

On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The Duke of Richmond and The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The Duke of Richmond and OGH joined Red Carnation Hotels, it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.