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Meet the Team

Jonathan Raggett

JR

Jonathan Raggett

  • Managing Director - Red Carnation Hotels
  • jonathan@rchmail.com

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

Gareth Byrne

Gareth Byrne

Gareth Byrne

  • General Manager
  • gbyrne@rchmail.com

I began my career at the tender age of 15, working part time during the school holidays and at weekends. I continued to work while studying at the University of Ulster from where I gained an honours degree in Hotel and Tourism Management. After this, I secured the first of many management-based roles both in Food and Beverage and Front Office department where I acquired a wealth of knowledge which led to positions with large groups as well as 5 star luxury properties. I bring with me a passion and drive for this wonderful industry as well as a genuine interest in the progression and wellbeing of my team. I look forward to welcoming you to Guernsey and The Duke of Richmond very soon.

Holly Marquand

Holly Marquand

Holly Marquand

  • PA to the General Manager
  • hmarquand@rchmail.com

Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel (OGH) in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.

Hilario Pinto

Hilario Pinto

Hilario Pinto

  • Conference and Banqueting Manager
  • hpinto@dukeofrichmond.com

During my 12 years at The Duke of Richmond Hotel I have had the opportunity to progress my career and to constantly develop my knowledge and skills. The Duke of Richmond Hotel is a great and friendly place to work which is why I have always been so happy to stay. I have worked in several positions -  Hall Porter, Receptionist, and Reservations Co-ordinator - then I was promoted to Conference and Banqueting Manager 7 years ago. I enjoy working closely with our clients and ensuring that their every need is met when organising a meeting or function with us.

Michaela Gerlich

Michaela Gerlich

Michaela Gerlich

  • Human Resources and Training Manager
  • hr@theoghhotel.com

On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The Duke of Richmond and The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The Duke of Richmond and OGH joined Red Carnation Hotels, it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.

Terry Holmes

Terry Holmes

Terry Holmes

  • Executive Director - Red Carnation Hotels
  • tholmes@rchmail.com  

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

Helen Lenkovska

Helen Lenkovska

Helen Lenkovska

  • Head of Operations
  • hlenkovska@dukeofrichmond.com

I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to  Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!

Orlando Abreu

Orlando Abreu

Orlando Abreu

  • Food and Beverage Manager
  • orlandoabreu@dukeofrichmond.com

I was born and raised in Venezuela and moved to Madeira at the age of 7. From there I moved to the beautiful island of Guernsey and I have been working at the Duke of Richmond for almost 19 years. Since joining the Red Carnation Hotel Collection in late 2011, the transformation of our Leopard Bar and Restaurant is one that I am very proud of. I love to share my knowledge of food and beverage with my team and learn from them too, so we can pass on our experiences to our guests. We thrive to deliver the best customer service to our guests and look forward to welcoming you to the Leopard Bar and Restaurant so you can try our amazing cocktails and fresh local seafood in a lively and friendly atmosphere .

Carl Thomson

Carl Thomson

Carl Thomson

  • Maintenance Manager
  • cthomson@dukeofrichmond.com

I have worked in the building industry for over 30 years and have a great range of experience within all trades and I pride myself on my professional workmanship. I was born in Guernsey and have lived here all my life, Guernsey is a beautiful Island and I couldn’t imagine myself living anywhere else.

My aim is to support The Duke of Richmond Hotel and use my experience to keep up the high standards of work that the hotel deserves. I am so proud to be part of the fantastic team at the Red Carnation Group.