- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.
I am very proud to lead a team of dedicated employees who are all genuinely committed in providing each individual guest with a memorable experience based upon warm, friendly and attentive service.
- PA to the General Manager
Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel (OGH) in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.
- Conference and Banqueting Manager
During my 12 years at The Duke of Richmond Hotel I have had the opportunity to progress my career and to constantly develop my knowledge and skills. The Duke of Richmond Hotel is a great and friendly place to work which is why I have always been so happy to stay. I have worked in several positions - Hall Porter, Receptionist, and Reservations Co-ordinator - then I was promoted to Conference and Banqueting Manager 7 years ago. I enjoy working closely with our clients and ensuring that their every need is met when organising a meeting or function with us.
- Front of House Manager
I joined the Red Carnation Hotel Collection back in January 2011 on the Management Training Programme. During this time I had the privilege of working at three different hotels; The Montague on the Gardens, The Chesterfield Mayfair and the Chesterfield Palm Beach. I am delighted to have taken up my latest role at The Duke of Richmond as Front Office Manager. My brilliant team are committed to offering the best possible service, and feel free to contact me directly if there is anything I can personally assist you with.
- Maintenance Manager
Having my electrical apprenticeship at the college in my home town, I now have over 7 years of buildings and hotel experience. My aim is to ensure all maintenance is carried out to the standard that The Duke of Richmond Hotel deserves and I am so proud to be part of a fantastic team and the Red Carnation Group.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Head of Operations
I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!
- Food and Beverage Manager
I was born and raised in Venezuela and moved to Madeira at the age of 7. From there I moved to the beautiful island of Guernsey and I have been working at the Duke of Richmond for almost 19 years. Since joining the Red Carnation Hotel Collection in late 2011, the transformation of our Leopard Bar and Restaurant is one that I am very proud of. I love to share my knowledge of food and beverage with my team and learn from them too, so we can pass on our experiences to our guests. We thrive to deliver the best customer service to our guests and look forward to welcoming you to the Leopard Bar and Restaurant so you can try our amazing cocktails and fresh local seafood in a lively and friendly atmosphere .
- Head Housekeeper
I joined the Duke of Richmond as a chambermaid in 2005 and in 2006 I was promoted to the position of Assistant Housekeeper, overseeing the chambermaids and laundry staff. In 2009 I was offered my current position of Head Housekeeper. My role is to ensure that all of our guests receive the highest standard of comfort during their stay at the Duke of Richmond and making sure that this beautiful hotel is well cared for. I enjoy working as part of an amazing team, and I look forward to welcoming you to the Duke of Richmond soon.
- Human Resources and Training Manager
On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The Duke of Richmond and The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The Duke of Richmond and OGH joined Red Carnation Hotels, it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.
- Director of Sales
With a background in marketing and public relations in Guernsey’s finance industry, I joined The Duke of Richmond Hotel in May 2014 as Director of Sales. With additional overall responsibility for the sales team at our sister hotel, The Old Government House Hotel & Spa, my role is to manage and develop our partnerships with our corporate clients. Having experienced the exceptional service many times over the years in my previous role, I am able to tell my clients about the many benefits their guests will discover when holding their events here and staying with us.