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Guest Reviews

More from our Guests...

At The Duke of Richmond Hotel we value guest feedback as it helps us to improve our service. Here are some of our favourite guest testimonials:

Fantastic afternoon

We had a fantastic afternoon at the Duke of Richmond for our Liberate afternoon BBQ and chill. The food was delicious, plentiful and good value. The setting on the terrace really made the day, but what really makes our events special at the hotel is the staff and the service they provide. This is the second event we've done at the Duke and the friendly, welcoming team that we work with makes us want to keep coming back. The Liberate team enjoy working with the F&B staff in the run up and all of our guests comment how well looked after they are during the events. We hope to keep being able to make bookings with you in the future and look forward to more fun along the way.
Ellie and the Liberate team - August 2016

Kindness

I would like to add that my stay was made even more enjoyable because of the helpfulness and kindness of all the staff especially Olga Lauren Ben and Adrian. They really are an asset to the hotel. I will return, thank you again
I. Dawson - May 2016

Fantastic stay!

We have had a fantastic stay at the Duke of Richmond this weekend. Without exception your staff have been polite, friendly and helpful. Nothing has been too much trouble and every query and request has been met promptly and fully. We were particularly impressed with the welcome folder prepared by Sofia who had included information about Cricket especially for our visit to watch our son’s cricket team. Thank you so much.
Mr and Mrs Young - April 2016

Welcoming

Thank you for a lovely stay! We really enjoyed the hotel and the staff here are great. So welcoming and you really feel like nothing is too much trouble. The staff really go the extra mile - including organising a surprise birthday cake and card which was a really thoughtful touch, really appreciated. We hope to come back! Thank You.
Mr and Mrs Wiliamson - March 2016

Fantastic

Thank you for the wonderful stay, this place is fantastic. We will be back next year.
Ms Kay - March 2016

Lovely welcome back

A lovely welcome back to our home from home! Special thanks to Olga for looking after us and our friends.
Mr and Mrs Standberg - February 2016

Wonderful holiday

We have recommended your hotel to our friends and they have booked to visit in July. Once again we have had a wonderful holiday at your lovely hotel, so nice to be remembered. Thanks for the great room.
Mr and Mrs Filmer - February 2016

Outstanding

Can I congratulate you and your staff on a great evening. It was a very professional event put together and having been in the hotel industry many years ago, it was outstanding.
David S - April 2013

Event was Excellent

Just to say a big thank you to you and all your team who made our parents' Diamond Wedding celebration a really special night to remember. Everything about the event was excellent and everyone was really impressed by the standards of service and courtesy from all of your staff. Thank you again and we hope to see you once more when we have another special event to celebrate!
Sally & Sharon - April 2013

First visit to the "NEW" Duke of Richmond

I used to be a regular traveller to Guernsey and used to stay at the "old" Duke of Richmond. This was my first visit to the "new" one. I was quite overwhelmed by the changes to the hotel and its facilities. What you have also done is to bring change to the standard of personal service provided by your staff. 
Gwyn is an exceptional ambassador for the hotel; he was charming and helpfulness itself. His kindness and consideration added much to my visit. Orlando was a member of the "old" Duke of Richmond team; I remembered him and he remembered me. He is a super guy and his charm and sense of humour again added much to my visit. He is a consummate professional at what he does and it is a pleasure to be served by him. 
D Roberts - March 2013