Guest Testimonials

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:


Can I congratulate you and your staff on a great evening. It was a very professional event put together and having been in the hotel industry many years ago, it was outstanding.
David S - April 2013

event was excellent

Just to say a big thank you to you and all your team who made our parents' Diamond Wedding celebration a really special night to remember. Everything about the event was excellent and everyone was really impressed by the standards of service and courtesy from all of your staff. Thank you again and we hope to see you once more when we have another special event to celebrate!
Sally & Sharon - April 2013

first visit to the "new" Duke of Richmond

I used to be a regular traveller to Guernsey and used to stay at the "old" Duke of Richmond. This was my first visit to the "new" one. I was quite overwhelmed by the changes to the hotel and its facilities. What you have also done is to bring change to the standard of personal service provided by your staff.
Gwyn is an exceptional ambassador for the hotel; he was charming and helpfulness itself. His kindness and consideration added much to my visit. Orlando was a member of the "old" Duke of Richmond team; I remembered him and he remembered me. He is a super guy and his charm and sense of humour again added much to my visit. He is a consummate professional at what he does and it is a pleasure to be served by him.
D Roberts - March 2013

such a success

Just wanted to say a very big “thank you” to everybody at The Duke of Richmond for ensuring that our dinner on Saturday and the whole weekend was such a success. Your staff are wonderful ambassadors, without exception. From the moment we first enquired with Hilario, the tasting with David and his team, looking after our family and guests practically and with friendly banter, the small touches like rose petals on the bed on Saturday and the dinner and evening itself were simply perfect. Your refurbishment of one of Guernsey’s popular, but previously tired hotels and function suites has been great.
Wayne & Julie - March 2013

many thanks

Many thanks to you all for your help and attention for the engagement party. Everyone had a great time & noted how all the staff were helpful and friendly! A special thanks to Hilario for all of his help and attention in making our event possible.
The Hill-Smith Family - Febraury 2013

sincere thanks

Please forgive the delay in me writing to express my sincere thanks to your staff for helping us put on a wonderful pirate evening. The feedback we received from our guests was fantastic, they were particularly complimentary about the food and how the waiting staff got involved with the theme of the event. All your staff worked really hard and more importantly, got really involved in our event. In particular, I should like to thank Hilario, Helen, Stephan, Orlando, Conal and Wesley for their professionalism and assistance in the run up to the event and on the night itself. There was also a lady at reception, I forget her name, who was also very helpful to me during the evening. We will have no hesitation in putting our next big charity event at The Duke of Richmond.
January 2013

new years eve special

My partner and I have just got back from an overnight stay in this fantastic hotel we booked a special news years eve dinner dance, overnight stay and breakfast. We at present live and work here but wanted to do something special and it certainly was. Firstly we were upgraded to a sea view room with window seat overlooking Sark, the room was stunning and attention to detail incredible. All the staff from the porter- lovely Irish chap, the receptionist- yorkshire lass, maitre- French, waitors- Spanish, Portuguese were friendly, helpful and even after a late long night working, greeted us for breakfast cheerfully. The food was superb, plenty of it and excellent quality considering the numbers catered for, the restaurant decorated beautifully, great band, a fantastic night, best new years eve ever!! we met some lovely people too. Breakfast was wonderful and we were told not to rush out of our fantastic room. Cant praise the Hotel, staff and facilities enough. The Duke of Richmond should be very proud of what it has created on Guernsey and I would recommend it to anyone, we will be back again and again. It has a 4 star rating with a 5 star delivery in all aspects.
January 2013

Quite simply...stunning

We had a dinner in the Leopard Restaurant. The location is nice, the inside is mostly open space and it looks good and clean. The personnel is friendly, helpful and attentive. We've had a good red wine and also they have a big wine list. I've had a generous Caesar Salad like starter and for main course i`ve ordered Rib eye steak with blue cheese sauce and mashed potatoe, that was very delicious. This place is great if you want a nice tasty dinner with friends - I'll definitely come back.
November 2012